Training Associate

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Organization: Management Systems International
Job Type: Full-Time
Country: United States
Experience: Early Career (1-2 years)
Languages: English
Category: Human Resources
Topic: Peacekeeping/Peacebuilding
Application Deadline: 30. April 2021

Job Description

The Training Associate will support MSI’s efforts to address the company’s continuing efforts to provide a structured and consistent approach to staff training for our home office and field office staff. Under the direction of the Training Manager, this person will support the instructional design process – including analysis, design, development, implementation, and evaluation – for synchronous and asynchronous training activities. The successful candidate will collaborate with other MSI staff, including content subject matter experts (SMEs), other skilled training professionals, and information technology specialists. The associate will use appropriate learning technologies to develop training materials and update existing materials, including adapting trainings from in-person to online formats. The associate will perform administrative functions within the Learning Management System. This position reports to the Training Manager.


  • Support the logistics of live (synchronous) trainings (e.g., managing scheduling and registration, coordinating with IT and facilities staff, monitoring chat and performing other producing functions for Microsoft Teams events
  • Perform administrative functions within the Learning Management System and knowledge management platforms, including uploading content, managing assignments, providing support to users, and running reports
  • Analyze reporting data to identify trends and propose suggestions for how to use the LMS to provide greater support to staff
  • Support the training aspects of onboarding new employees (working with hiring managers/supervisors and the HR team)
  • Collaborate with subject matter experts (SME’s) to develop and refine training materials and job aids (templates, forms, manuals, checklists, how-to guides)
  • Create and modify e-learning activities using Articulate 360
  • Support the evaluation of training and learning initiatives


  • Bachelor’s Degree in Learning and Development, Human Resources, Instructional Design, Business Process Improvement, and/or Learning Technologies required, master’s Degree in relevant field preferred
  • Minimum of one year of relevant experience required, two years of experience preferred
  • Knowledge of instructional design and adult learning principles required
  • Skills in Microsoft Office 365, primarily Word, PowerPoint, and Excel required
  • Intellectual curiosity and a strong willingness to learn
  • Proven ability to quickly learn new technologies, applications, industry concepts / terminology
  • Experience using or administering Learning Management Systems and learning technologies and software applications (Articulate Storyline, Adobe Captivate or other e-learning authoring tools) preferred
  • Demonstrated skills in marketing, graphics and formatting preferred
  • Experience coordinating or communicating across multiple stakeholders in an organization preferred

Reasonable Accommodations: MSI is dedicated to hiring an inclusive workforce. If you would like to request reasonable accommodations during the application process, please email with Reasonable Accommodations in the title. Our recruitment team looks forward to engaging in an interactive process to provide reasonable accommodations for candidates.

Only candidates who have been selected for an interview will be contacted. No phone calls, please.

MSI is an EEO/AA/ADA Veterans Employer.

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