Strategy and Data Analyst Officer

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Organization: UN High Commissioner for Refugees
Job Type: Full-Time
Country: Thailand
Experience: Senior Level (6-10 years)
Languages: English
Category: Information Management
Topic: Refugee Rights
Application Deadline: 14. April 2021

Job Description

UNHCR, the UN Refugee Agency, is offering a Strategy and Data Analyst Officer, UNOPS IICA-2 position within the Strategy & Market Development Section – Private Sector Partnerships Service. UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 130 countries, using our expertise to protect and care for millions. UNHCR is almost entirely funded by voluntary contributions from governments and private donors.

Title: Strategy and Data Analyst Officer (APAC)

Duty Station: Bangkok – Thailand

Duration: 01 June – 31 December 2021

Contract Type: UNOPS International Specialist, Level IICA – 2

Organizational Context

UNHCR is almost entirely funded by voluntary contributions from governments and private donors. Private Sector Partnerships (PSP) APAC is one of the five regions of the PSP unit under the Division of External Relations, with the remit to increase awareness of UNHCR and raise funds from the private sector the region. The PSP APAC region is currently operating in ten different markets in the region. It has grown significantly during the past seven years and expanded its operations in Malaysia and Indonesia.2 PSP activities in Asian markets span across Individual giving (IG) and Private Partnerships and philanthropy (PPH). IG strategies encompass the acquisition of individual donors via a mix of channels such as digital, direct mail, press ads, face to face and lead generation as well as stewardship communication via telemarketing, email and direct mail. PPH strategies play a growing role in the fundraising portfolio of the region and are targeting corporates, foundations, High Net Worth Individuals, Islamic philanthropy across Asian markets.

Some markets in Asia Pacific are currently using global or local instances of Salesforce as their main CRM. More markets are or will be soon migrating their current database to Salesforce, particularly here in SEA (Thailand, Philippines, Malaysia, Indonesia). In this context, PSP APAC is looking to recruit an experienced Strategy and Data Analyst Officer to support Asian offices with advanced analysis, segmentations, prospecting and overall fundraising reporting to further their marketing activities and income generation. We’re looking for someone who is passionate about drawing business insight, inform decision-making and provide responsive program development and impactful reporting to stakeholders.

Purpose and Scope

Working closely with the global Strategy and Analysis team, regional colleagues and external vendors, the individual will perform the following duties:

Business analysis (50% of the time)

  • Collaborate with Fundraising Specialists at a Global, Regional and a National level to help ensure stronger analysis of the various fundraising programs, and better annual and long-term plans leading to improved Return on Investment of PSP Fundraising operations
  • Support PSP planning/reporting across Asia markets and best allocation of resources;
  • Support offices in their NGF application submissions and preparation of Long-term Plans;
  • Coordinate and enhance internal/external benchmarking projects across APAC markets;
  • Maximize the use and impact of global tools such as LTV project and iNGO benchmarking;
  • Develop comprehensive performance reports to spot arising opportunities and challenges;
  • Participate in market reviews, market entry and other strategy and analysis projects as required;
  • Organize and foster the exchange of best practices and knowhow transfers across markets in APAC.

Data strategy (30% of the time)

  • Ensure data is collected and maintained in compliance with local regulations;
  • Monitor data quality and integrity and provide advice on data hygiene improvements;
  • Shape the way markets engage with data, in line with our aim to create a single supporter view and donor-centric experience.
  • Define minimum viable analytics and reporting frameworks depending on maturity levels of each market in APAC and in line with PSP Global Data Strategy;
  • Support/advise markets in the implementation and use of analytics and reporting based on their local business needs and in line with the Global Data Strategy;
  • Support Salesforce implementation across multiple markets focusing on the development of database-driven analysis and reports;
  • Support the creation and enhancements of market-based reports and dashboards in Salesforce for ongoing and quarterly reporting;
  • Ensure that documentation is created/updated upon changes in the configuration of the local database, new reports set-up and integration with third parties;
  • Document new policies related to Analytics and reporting, data procedures and training materials by market.

Global support (20% of time)

  • Support Chief of Strategy and Market Development in conducting periodic reviews of UNHCR Global Strategy, develop relevant Marketing Intelligence and forecasting tools to support such reviews
  • Support the investment allocation process (National Growth Fund) through the analysis of past/current performance levels and predictions on future performance and ROI at market level;
  • Manage the implementation of the newly delivered Global PSP Data Strategy across markets in APAC, with focus on supporting the development of local data strategies;
  • Ensure alignment of the local and regional data strategies with global PSP data strategy including definition and reporting standards;
  • Work with the Global Strategy and Analysis team on market Life-Time Value (LTV) and Propensity model analysis and other similar reporting and analysis;
  • Represent APAC in iNGO benchmarking and other global iNGO projects to maximize the coverage and relevance of the projects for APAC markets

Monitoring & Progress

  • Support is provided in a timely and professional manner
  • Training and documentation are provided
  • Reports and Dashboards are created and maintained as necessary.

Examples of reports are:

Attrition rate, second gift rate, prospecting, forecast for regular gift on 12,24,36 months by program and by group of donors.

  • Support on Data Migration Plan to global Salesforce is completed as close to requirements as possible

Essential minimum qualifications and professional experience required

The ideal candidate will possess the following qualifications.

Education:

Minimum requirement is a bachelor’s degree in Economics/Business Administration or relevant discipline with a substantial quantitative analytical component (e.g. statistics, economics, management science/operations research, finance or data analytics, social research methods).

Work Experience:

• Minimum 6 years relevant experience with Undergraduate/bachelor’s degree (or 5 years relevant experience with Graduate/Master’s degree,

• Proven experience in regional and country fundraising analysis.

• Proven experience in supporting the assessment, review and implementation of Global Fundraising Strategies,

• Proven experience with comprehensive PSP reporting, benchmarking and performance evaluation based on return on investment, attrition rates and life-time value.

• Work experience with fundraising and non-for-profit operation is preferred;

• Experience and understanding of the Data Protection and all relevant legislation in the region;

• Experience with Salesforce NPSP (nonprofit cloud) is preferred;

• Experience with Sales Cloud and Service Cloud is preferred;

• Experience using Salesforce data tools is preferred;

• Experience with propensity models and tools is preferred.

• Knowledge and experience of CRM database- preferably Salesforce;

• Excellent verbal and written English language required; knowledge of another UN language desirable.

Key Competencies

• Excellent analytical and conceptual skills and verbal and written communication skills, with the ability to inclusively communicate statistical and technical findings in an easy-to-understand manner to key stakeholders;

• Strong experience with using complex datasets from multiple sources;

• Advanced analytical techniques;

• Ability to present data insights using data visualisation tools (Power BI);

• Very good knowledge of quantitative data analysis software (Excel proficiency required; Microsoft SQL, Visual Basic, R or Python is an asset);

• Ability to work independently as well as part of a team;

• Ability to collaborate with others, with flexible and positive attitude;

• Strong organizational skills and ability to prioritize tasks;

• Excellent problem-solving skills;

• Ability to work confidently under pressure to deadlines;

• Strong customer service approach;

• Excellent verbal and written English language required; knowledge of another UN language desirable.

Location

The successful candidate will be based in Bangkok, Thailand.

Conditions

This position is initially up to the end of the year with possibility of extension. It is a full-time role.

Apply now

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